Terms of Service

Manno Solutions Pvt. Ltd.

Effective Date: May 1, 2025   |   Last Updated: April 30, 2026

1. Introduction and Acceptance

These Terms of Service (“Terms”) govern the relationship between Manno Solutions Pvt. Ltd. (“Manno Solutions”, “we”, “us”, or “our”), a company incorporated in India, and any individual or entity (“Client”, “you”, or “your”) that engages our services.

Manno Solutions is a Team Extension Partner. We build real, physical, in-house teams in India — on our payroll, in our office — that function as a genuine extension of the client’s own business. You stay in control of your team’s work. We handle everything behind it: hiring, employment contracts, payroll, statutory compliance, and HR administration.

By entering into a service agreement with us or using our website or services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

 

2. The Team Extension Model

Unlike staffing or outsourcing arrangements, the Manno Solutions model works as follows:

• We recruit, employ, and manage a dedicated team of professionals in India on your behalf
• Team members report to our physical office in India every working day — they are not remote freelancers
• You direct the day-to-day work, priorities, and output of your extended team
• We remain the employer of record: handling all payroll, statutory deductions, contracts, and legal compliance
• Your team is live and operational within 2–3 weeks of engagement

This model gives you the control of an in-house team at a fraction of the cost of local hiring, without the administrative burden of employing people in India yourself.

 

3. Scope of Services

The specific services to be delivered, team composition, roles, timelines, and fees for each client engagement shall be documented in a Service Agreement or Statement of Work (“SOW”) executed between the parties. Our services may include:

• End-to-end recruitment: sourcing, screening, interviewing, and selecting candidates for your team
• Employment onboarding and HR administration for all team members
• Payroll processing and management of statutory deductions (PF, ESIC, TDS, etc.)
• Ongoing compliance with Indian labour law, employment regulations, and tax obligations
• Performance management support and employee relations
• Office infrastructure and day-to-day team management in India

These Terms apply to all services provided by Manno Solutions. In the event of a conflict between these Terms and a signed SOW, the SOW shall prevail for that engagement.

 

4. Client Responsibilities

To enable us to extend your team effectively, you agree to:

• Provide accurate, complete, and timely information about your business requirements and team roles
• Engage in good faith and respond promptly to reasonable requests from Manno Solutions
• Direct your extended team’s work in a lawful and ethical manner consistent with applicable laws in your jurisdiction
• Pay all fees as set out in the applicable Service Agreement or SOW
• Handle any personal data relating to team members in compliance with applicable privacy and data protection laws
• Not directly solicit, recruit, or independently employ any team member introduced by Manno Solutions during the engagement or for 12 months following its conclusion (see Clause 9)

 

5. Client Systems and Software Access

5.1 Granting Access

Because your extended team operates as a genuine part of your business, they will require access to your internal systems, software platforms, communication tools, project management tools, and any other digital infrastructure necessary to perform their roles (collectively, “Client Systems”). You are solely responsible for provisioning and revoking this access.

5.2 Client Responsibility for Access

You agree to:

• Provide timely access to all Client Systems required for the extended team to carry out their work effectively
• Ensure that the licences, subscriptions, or seat allocations for your software tools cover the extended team members, or arrange appropriate access at your cost
• Revoke or transfer access to all Client Systems promptly upon termination or conclusion of the engagement
• Notify Manno Solutions immediately of any security incidents, access policy changes, or system updates that affect the extended team

5.3 Security and Acceptable Use

Team members will access Client Systems solely for the purpose of performing client-directed work. You are responsible for communicating your internal security policies, acceptable use policies, and data handling requirements to Manno Solutions, and we will ensure team members are briefed accordingly. Manno Solutions is not liable for any losses, breaches, or disruptions arising from the Client’s own systems, software vulnerabilities, or the Client’s failure to implement adequate access controls.

5.4 Data Handled Through Client Systems

Where team members process personal data or confidential information belonging to the Client or its customers through Client Systems, the Client acts as the data controller and Manno Solutions acts as a data processor in respect of that data. Both parties agree to comply with applicable data protection laws, and the Client is responsible for ensuring that appropriate data processing agreements are in place where required.

 

6. Fees and Payment

6.1 Service Fees

Fees are specified in the applicable Service Agreement or SOW and are structured on a per-head basis, reflecting the number of team members, their roles, and the skill sets required. Unless otherwise agreed, fees are invoiced monthly in advance.

6.2 Fee Variation by Role and Skill Set

Fees may vary across team members depending on the nature of the role, experience level, technical skill set, and market rates at the time of recruitment. Any changes to team composition — such as adding new roles, replacing a team member, or upgrading a role’s responsibilities — may result in a revised per-head fee, which will be communicated in writing before the change takes effect.

6.3 Annual Contract Renewal and Fee Review

Engagements are structured on an annual contract basis. Upon renewal, Manno Solutions will conduct a fee review. Where the same team members are continuing in the same roles, any fee revision will be reasonable and reflect factors such as salary increments, statutory cost increases, inflation, or changes in market rates. Where roles, skill requirements, or team composition have changed, fees will be revised accordingly and agreed upon in writing before the renewed term begins.

Clients will be notified of any proposed fee changes no later than 45 days before the renewal date, giving both parties sufficient time to review and agree on the terms for the coming year.

6.4 Late Payment

Invoices not settled within the agreed payment period may attract interest at 1.5% per month on the outstanding amount. Manno Solutions reserves the right to suspend services upon 7 days’ written notice if fees remain unpaid.

6.5 Taxes

All fees are exclusive of applicable taxes. Goods and Services Tax (GST) will be charged where applicable under Indian law. You are responsible for any taxes payable in your own jurisdiction.

 

7. Employment and Employer of Record

All team members placed with clients are employed by Manno Solutions, not by the Client. This means:

• Manno Solutions is solely responsible for employment contracts, payroll, statutory benefits, and compliance with Indian labour law
• Clients direct the team’s work but do not create an employment or contractor relationship with team members
• Clients must not represent to team members that they are employed by the Client
• Nothing in these Terms creates a joint employer relationship between the Client and any Manno Solutions team member

This structure allows you to benefit from a dedicated, loyal, accountable team without taking on the legal obligations of being an employer in India.

 

8. Confidentiality

7.1 Mutual Obligations

Each party agrees to keep confidential all non-public information received from the other party in connection with the services (“Confidential Information”), and to use it solely to fulfil obligations under the engagement.

7.2 NDA

Where requested, the parties may execute a separate Non-Disclosure Agreement (“NDA”). In the absence of a standalone NDA, the confidentiality obligations in this clause apply in full.

7.3 Exceptions

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available without breach of this clause; (b) was already in the receiving party’s possession; (c) is independently developed; or (d) must be disclosed by law or court order.

 

9. Intellectual Property

Unless otherwise agreed in a signed SOW:

• All work product and deliverables created by your extended team in performance of client-directed tasks vest in the Client upon full payment of applicable fees
• Manno Solutions retains ownership of its own methodologies, processes, templates, and proprietary tools
• You grant Manno Solutions a limited licence to use your materials and information solely for the purpose of delivering the services

 

10. Non-Solicitation

During the engagement and for a period of 12 months following its termination, you agree not to directly solicit, recruit, hire, or otherwise engage any individual introduced to you by Manno Solutions as part of your extended team, without prior written consent from Manno Solutions.

If a Client wishes to directly employ a team member, Manno Solutions may agree to a transfer upon payment of a mutually agreed transition fee.

 

11. Term and Termination

11.1 Term

Engagements operate on an annual contract basis. Each Service Agreement or SOW will specify its start date, initial term (typically 12 months), and renewal provisions. These Terms remain in effect for the duration of any active engagement.

11.2 Termination for Convenience

Either party may terminate a Service Agreement with written notice as specified in the applicable SOW (typically 30–60 days). Fees for services rendered prior to the termination date remain payable.

11.3 Termination for Cause

Either party may terminate immediately upon written notice if the other party: (a) materially breaches these Terms and fails to remedy the breach within 14 days of notice; (b) becomes insolvent or enters administration; or (c) engages in fraudulent or unlawful conduct.

11.4 Effect of Termination

Upon termination, all outstanding fees become immediately due. The Client must promptly revoke all system and software access granted to team members. Clauses relating to confidentiality, non-solicitation, intellectual property, and limitation of liability survive termination.

 

12. Limitation of Liability

12.1 Cap on Liability

To the fullest extent permitted by applicable law, Manno Solutions’ total liability for any claim arising out of or in connection with these Terms or the services shall not exceed the total fees paid by you in the three (3) months immediately preceding the event giving rise to the claim.

12.2 Exclusion of Consequential Loss

Manno Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of business opportunity, or reputational harm, whether arising in contract, tort, or otherwise, even if advised of the possibility of such damages.

12.3 Client Responsibility

You are solely responsible for the legality and consequences of the work you direct your extended team to perform. Manno Solutions does not accept liability for outcomes arising from your operational instructions or business decisions.

 

13. Warranties and Disclaimers

Manno Solutions warrants that it will provide services with reasonable skill and care, and in compliance with applicable Indian law. We do not warrant that services will be error-free or uninterrupted.

All other warranties, express or implied, including merchantability or fitness for a particular purpose, are disclaimed to the fullest extent permitted by law.

 

14. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall first be referred to good-faith negotiation between senior representatives of both parties.

If the dispute is not resolved within 30 days, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The seat of arbitration shall be India. The language of arbitration shall be English.

 

15. General Provisions

• Entire Agreement: These Terms, together with any signed Service Agreement or SOW, constitute the entire agreement between the parties and supersede all prior discussions or representations.
• Amendments: We may update these Terms from time to time with 30 days’ written notice. Continued use of services constitutes acceptance.
• Waiver: Failure to enforce any provision does not constitute a waiver of that right.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Force Majeure: Neither party is liable for delays or failures caused by events beyond their reasonable control, including natural disasters, government actions, or infrastructure failures.
• Assignment: You may not assign your rights under these Terms without prior written consent from Manno Solutions.

 

16. Contact Us

For any questions regarding these Terms of Service, please contact:

 

Priyanka Sahraay

Founder & Director, Manno Solutions Pvt. Ltd.

India

Email: contact@mannosolutions.com

Website: mannosolutions.com